club99's Privacy Policy

club99 collects your information through the following methods:

2.1 Directly provided

You provide information directly through registration forms, the login page, payment forms, and when contacting the support team. This information is taken with your informed consent.

2.2 Automatic collection

When you use the club99 website or app, certain information is collected automatically by technical means. This includes:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and which pages were visited
• Login time and logout time
• Referral source (where you came from when you arrived at the site)

2.3 Information received from third parties

In some cases, payment processors (such as bKash, Nagad, or Rocket) share specific information with club99 to verify transactions. This information is used solely to complete transactions.

club99 uses your information only for the following purposes. It is not used for any other reason:

• Account management: To handle registration, login, and account security.
• Identity verification: To prevent fraud and verify age (to confirm 21+).
• Transaction processing: For deposits, withdrawals, and bonus-related activities.
• Customer support: To resolve your issues and improve service quality.
• Security monitoring: To detect unusual activity and fraud.
• Legal compliance: To meet applicable regulatory requirements.
• Service improvement: To review user experience and make the platform better.
• Communication: To send important service-related notifications.

4.1 Technical security measures

club99 uses industry-standard technology to keep your information secure. Our security measures include:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Password hashing — your password is never stored in plain text
• Two-factor verification (OTP) option
• Regular security audits and system monitoring
• Restricted access — only authorised staff can view information

4.2 Data retention period

Information is stored while your account is active and for as long as required to meet legal obligations after it is closed. Financial transaction records are kept for a set period in accordance with banking regulations. Once that period has passed, the information is securely deleted.

4.3 Acknowledging limitations

club99 takes every reasonable step to ensure security, but no party can guarantee complete security on the internet. You are therefore encouraged to pay attention to your own account security — use a strong password and do not share your login details with anyone.

club99 shares information with third parties only in the following limited and specific circumstances:

5.1 Payment processors

Only the transaction information needed to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, and the relevant banks. These third parties operate under their own privacy policies.

5.2 Technology service providers

Game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution) and server management companies may access data necessary to deliver the service. They are bound by strict confidentiality agreements with club99.

5.3 Legal authorities

If club99 receives a legal order from a Bangladeshi court or law enforcement authority, it is legally required to provide the relevant information. In such cases, only the information specified in the order is disclosed.

6.1 What cookies are and why they are used

Cookies are small text files stored in your browser or device. club99 uses cookies to:

• Keep your login session active
• Remember language and other preferences
• Analyse platform performance
• Assist with security verification

6.2 Controlling cookies

You can control or disable cookies from your browser settings. However, disabling certain cookies may cause some features of club99 to not work properly.

6.3 Analytics tools

club99 uses web analytics software to monitor service quality. These tools analyse overall user behaviour — not individual users.

club99 believes you should have control over your own information. You have the following rights:

7.1 Right to access information

You can contact our support team at any time to find out what information club99 holds about you. The support team is available 24 hours a day, 7 days a week in Bangla and English.

7.2 Right to correct information

If any information stored in your account is incorrect or out of date, you can request that it be corrected. In some cases, identity verification documents may need to be submitted.

7.3 Right to request deletion of information

After closing your account, you may request that your personal information be deleted. However, financial transaction records may need to be retained for a set period due to legal obligations.

7.4 Opting out of promotional communications

If you do not want to receive promotional emails or messages from club99, you can change this preference from your account settings or inform the support team. However, important service-related notifications (such as password changes and OTPs) cannot be turned off, as they are essential for security.

More details on controlling your account activity — including self-exclusion and setting limits — are available on our Responsible Gaming page.

club99's services are for those aged 21 and above only. This age limit is strictly enforced.

Date of birth is verified at registration, and identity documents are requested in cases of doubt. club99 does not collect information from anyone under 21, and any such account found to have been created is closed immediately.

If you learn that a minor has opened an account at club99, please inform our support team immediately.

club99 may revise this privacy policy from time to time. When changes are made, the "Last updated" date at the top of the page will change.

For significant changes, club99 will send a notification to your registered email or mobile number. Continued use of the platform after a change means you are considered to have accepted the updated policy.

To learn more about the general terms of our service, visit our About Us page, where club99's operations and values are explained in detail.