club99 Responsible Gaming — Stay Safe and in Control
club99 believes gaming is entertainment — not a livelihood or a source of income. Our platform is meant to be enjoyed, but it should have healthy boundaries. On this page you will find how to keep your gaming habits in check, which signs are concerning, and where to go for help.
What Responsible Gaming Means
Some core principles for viewing gaming correctly — as entertainment.
Casino games and sports betting at club99 are purely for entertainment. Every game has a house edge, which means no one is guaranteed to win in the long run. Online gaming should never be seen as a solution to financial problems.
Responsible gaming means staying within a pre-set budget, keeping to a time limit, and avoiding the urge to place more bets to recover losses. The tools available at club99 let you manage your own gaming habits.
Reading our Terms and Conditions will tell you what behaviour is permitted on the platform and what measures are in place to protect your account. Taking a moment to read it can prevent a lot of misunderstandings.
In short, gaming is healthy only when it does not interfere with other parts of your life — family, work, and financial security. Once that balance starts to break down, treat it as a sign to be careful.
- Set a maximum spending limit before each session.
- Do not keep placing bets to recover money you have lost.
- Do not consume alcohol or any other intoxicants while playing.
- Take a break from gaming when you are under stress or feeling low.
- Never use money set aside for family or emergency expenses in bets.
- Gaming is entertainment only — it is not a way to earn income.
Tools for Setting Your Own Limits
These features are available directly in your club99 account settings.
Deposit Limit
Set your own maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately, but increasing it requires a waiting period.
Session Time Limit
Set a maximum duration for a continuous gaming session. When the time is up, the platform will automatically alert you and give you the option to end the session.
Temporary Break (Cooling-Off)
Temporarily block access to your account for anywhere from 24 hours to 30 days. During this time, deposits and gameplay are completely unavailable.
Self-Exclusion
For a long-term break, you can exclude yourself for 6 months to 5 years. Once activated, reactivating the account is not straightforward.
Gaming History Review
View your complete deposit, withdrawal, and betting history at any time. This is the most effective way to understand your own spending patterns.
Reality Check
A message appears on screen at set intervals reminding you how long you have been playing and how much you have wagered.
For detailed questions about these tools, you can find answers on our FAQ page, or ask directly via 24/7 live chat.
Warning Signs — When to Stop
If these signs appear, it means your gaming habit may be becoming a problem.
Financial Concern and Hiding
Hiding gaming expenses from family or friends, borrowing money to place bets, or using funds meant for essential costs — these are serious warning signs.
Restlessness When Unable to Play
Feeling irritable, angry, or anxious when you cannot play, or prioritising gaming over work or family — these are signs of a problem.
Chasing Losses
Repeatedly increasing bets to try to recover lost money — this often leads to greater losses and is the most common sign of problematic gaming.
Disrupted Sleep and Daily Life
Staying up night after night to play, being unable to concentrate at work or studies, not spending time with family — these are matters of concern.
If you notice any of the above signs in yourself or someone close to you, seek help without delay. Acknowledging the problem is the first step toward a solution. Your personal information is protected under club99's privacy policy — see our Privacy Policy page for details.
Where to Get Help
Do not carry the burden alone — there are multiple ways to get support.
club99 Live Chat Support
Reach out to club99's 24/7 live chat in Bengali or English. Our team is always ready to activate self-exclusion, set deposit limits, or address any concern you may have.
Family and Trusted People
Talk openly with your family about your gaming habits. A trusted family member or friend can often have more of an impact than a professional counsellor. Speak to the people close to you.
Professional Counselling
Mental health professionals and addiction specialists in Bangladesh can help with gaming problems. Contact the mental health department of a local hospital or a social services centre.
You can also email us for support at club99. Our team responds in both Bengali and English. Visit our About Us page to learn more about us — it covers the platform's values and our commitment to players in detail.
club99's Commitment
What we do to ensure responsible gaming.
- Age verification prevents underage individuals from opening accounts.
- Accounts showing suspicious gaming behaviour are automatically sent for review.
- Self-exclusion requests made by players are acted on immediately.
- Bonuses and promotions are never sent to excluded players.
- Maximum RTP information is published for every game so players can make informed decisions.
- All transactions are secured with SSL encryption.
- Our 24/7 support team includes representatives trained in responsible gaming.
- Complaints and concerns are resolved promptly.
Responsible Gaming FAQ
Answers to commonly asked questions.